Refund & Return Policy

Thank you for shopping with QMatcha. We want you to enjoy your purchase with confidence.

• Return Period: You have 30 days from the date of delivery to request a return.

• Eligibility: Only unopened packages are eligible for return. If the product arrives damaged or in bad condition, please contact us immediately with photos for verification.

• Return Address:
  QMatcha
  Norton Field Farm Unit 5
  Ingatestone, Essex, CM4 0LN, United Kingdom

• Refunds: Once your return is received and inspected, we will notify you of the approval or rejection. If approved, a refund will be processed to your original method of payment within 5–10 business days.

• Exchanges: We only replace items if they are defective or damaged.